Refund Policy

We hope you are satisfied with your purchase from SABLIER. If you are not completely satisfied with your purchase, we are happy to offer a refund or exchange. Please carefully read the terms of our refund policy below.

1. Refund and Exchange Conditions

• Refund or exchange requests must be made within 30 days of purchase.
• Items must be in their original condition, unused, unwashed, and with all original packaging and tags attached.
• We do not accept returns or exchanges for used, damaged, or incomplete items.
• Some products (such as underwear) are non-returnable due to hygiene and safety reasons. Please refer to the product details page for specific information.

2. Refund Procedure

• Please submit a return request via our customer service email or contact page, providing your order number, reason for return, and relevant product photos.
• Once your return request is approved, we will send you the return address and return instructions.
• Return shipping costs are the responsibility of the buyer unless the return is due to a quality issue or shipping error.

3. Refund Processing

• After receiving the returned item and confirming that it meets the refund conditions, we will process your refund within 7-10 business days.
• The refund will be credited back to your original payment method, and the exact time for the refund to appear may vary depending on your payment provider.

4. Special Notes

• Gift cards are non-refundable.
• Sale or discounted items are not eligible for return unless the item has a quality issue.
• Size selection errors due to personal reasons do not constitute a quality issue. We recommend carefully reviewing the size chart or contacting customer service before making a purchase.

5. Customer Support

If you have any questions or need further assistance, please contact us via our customer service email: mia@sablier.com. We will assist you as soon as possible.